Refunds & Cancellations

Refunds & Cancellations Policy

Last updated: 1 June 2026

1. Digital Products (Ebooks, Colouring Pages, Printables, Templates)

Refunds for digital products will be provided in the following circumstances:

• The product file is corrupted or cannot be downloaded after reasonable attempts
• The product is materially different from its description on the sales page
• A technical error occurred and the product was not delivered

Refunds will NOT be provided in the following circumstances:

• You have successfully downloaded the product and changed your mind
• You purchased the wrong product (please check product descriptions carefully before purchase)
• Compatibility issues caused by your own device or software not meeting minimum requirements
• You do not like the product after downloading it (change of mind)

2. Physical Print on Demand Products (Eg. Printify / Etsy)

You have the right to cancel your order with White Bunny Creations within 14 days of receiving the goods (cooling-off period under Consumer Contracts Regulations 2013), unless the product has been personalised or custom-made to your specification.

To exercise your right of cancellation, notify us in writing at contact@whitebunnycreations.co.uk within 14 days of receipt. You must return the goods at your own cost within 14 days of notifying us. Goods must be returned in their original condition, unused, and with original packaging where possible, to the relevant return address as instructed in the refund request response from White Bunny Creations. 

Refunds will be processed within 14 days of us receiving the returned goods. We will refund the original purchase price plus standard delivery costs (but not any premium delivery charges).

Faulty, damaged, or misdescribed goods: You are entitled to a full refund or replacement at your option. Please email  contact@whitebunnycreations.co.uk with photographic evidence within 30 days of receipt.

3. Monthly Subscription Boxes

You may cancel your subscription at any time before the monthly cut-off date. Cancellations after the cut-off date will take effect from the following month’s box.

Your subscription will continue until the end of the current billing period following cancellation. We do not offer partial refunds for unused subscription periods.

If a box is lost in transit, damaged on arrival, or contains faulty goods, please notify us within 7 days with photographic evidence and we will offer a replacement or refund at our discretion.

4. App / Dashboard Subscriptions

You may cancel your app subscription at any time. Access will continue until the end of your current billing period (monthly or annual). We do not offer pro-rata refunds for unused subscription time.

If you experience technical difficulties that prevent you from accessing the service, please send an email to  contact@whitebunnycreations.co.uk within 7 days and we will investigate and provide a remedy, which may include an extension, credit, or refund depending on the circumstances.

Annual subscriptions: A full refund is available if cancelled within 14 days of initial purchase, provided you have not made significant use of the service.

5. KDP / Amazon Books

Refund requests for Amazon KDP purchases are handled directly by Amazon under their own refund policy. Please contact Amazon customer service. We are unable to issue refunds for purchases made through third-party platforms.

6. How to Request a Refund

1. Send an email to  contact@whitebunnycreations.co.uk with the subject line “Refund Request — [ENTER THE PRODUCT THAT WAS ORDERED] – Order #[ENTER YOUR ORDER NUMBER]”
2. Include your name, order number, date of purchase, and reason for refund
3. Attach any relevant evidence (e.g. screenshots of errors, photographs of damaged goods)
4. We will respond within 5 working days
5. If your refund is approved, it will be processed to your original payment method within 14 calendar days.